FAQ - Cabinets Empire Nashville

Welcome to the Cabinets Empire Nashville FAQ page. Below you’ll find answers to commonly asked questions. If you don’t find what you’re looking for, feel free to contact us directly.

Product FAQ

1. What are RTA cabinets?

RTA (Ready-to-Assemble) cabinets are pre-manufactured components that you can easily assemble at home. They are designed to be user-friendly and save on shipping costs, while still providing high-quality cabinetry for your space.

2. What materials are your cabinets made from?

Our cabinets are crafted from durable, high-quality materials such as plywood, solid wood, HDF, and MDF depending on the specific product line. On each product page we will have a spec list for each cabinet. We aim for longevity and style with every cabinet.

3. Can I customize my cabinet design?

We offer a wide selection of sizes, finishes, and styles, but full customization options are currently not available. You can, however, mix and match components within the styles we offer to fit your needs.

4. Are the cabinets easy to assemble?

Yes! Our RTA cabinets come with easy-to-follow instructions, and most customers can assemble them with basic tools in a short amount of time.

5. Do your cabinets come with hardware and accessories?

Yes, all necessary hardware for assembly (hinges, screws, etc.) is included with your cabinet order.

Shipping FAQ

1. What are your shipping options?

We offer standard shipping for all orders. Most of our orders are delivered within 3-5 business days of order being placed.

2. How long will it take to receive my cabinets?

Shipping times typically range from 3 to 5 business days, depending on your location and the specific cabinet set you order. You will receive a tracking number once your order ships.

3. Do you ship internationally?

At this time, we only ship within the United States. We do not offer international shipping.

4. Do you offer free shipping?

Unfortunately we do not offer free shipping. This is due to freight costs varying is price daily based on location and volume freight carriers are handling. We have a live shipping calculator at the time of checkout for your order.

5. Can I track my order?

Yes, once your order ships, we will provide you with a tracking number so you can monitor the status of your delivery.

Returns FAQ

1. What is your return policy?

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and unassembled. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@cabinetsempirenashville.com.

2. Are there any items that cannot be returned?

Clearance items and opened products that have been assembled or damaged are non-returnable.

3. Do I have to pay for return shipping?

Yes, customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., defective or incorrect items).

4. How do I process a return?

To be eligible for a return, your item must be in the same condition that you received it, unused and unassembled. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@cabinetsempirenashville.com and we will guide you through the process and provide instructions for returning the product.

5. When will I receive my refund?

Refunds are processed within 10-15 business days after we receive the returned items. The refund will be issued to your original method of payment.

Order FAQ

1. How do I place an order?

You can easily place an order through our website. Simply select the products you want, add them to your cart, and proceed to checkout. We accept various payment methods, including credit cards.

2. Can I modify or cancel my order after it's been placed?

Once an order is placed, it is processed quickly to ensure timely shipment. If you need to make changes or cancel an order, please contact us immediately. We may be able to assist, but modifications cannot be guaranteed once the order is in processing.

3. How can I track my order?

After your order ships, you will receive a tracking number via email to track the delivery status.

4. What should I do if I received a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 10 days of delivery. We will help you resolve the issue by either sending a replacement or issuing a refund.

5. Do you offer any discounts or promotions?

Occasionally, we run promotions and offer discount codes. Sign up for our newsletter or follow us on social media to stay updated on the latest sales and deals.

If you have any further questions, feel free to reach out to our customer service team. We're here to help!